{"id":10995,"date":"2018-04-23T15:22:31","date_gmt":"2018-04-23T15:22:31","guid":{"rendered":"https:\/\/www.compatible-capsules.com\/faq\/"},"modified":"2018-05-03T13:12:53","modified_gmt":"2018-05-03T13:12:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.compatible-capsules.com\/au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”100″ bottom_padding=”100″ overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1524495896434{padding-bottom: 20px !important;}”]\n

Your questions about the capsule<\/b><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Is the capsule sold with coffee inside?”][vc_column_text]No, the capsule is empty. It\u2019s either sold empty or combined with one of our other products.<\/p>\n

You\u2019ll need to fill it with coffee yourself, and here you can see how: \u00a0https:\/\/www.compatible-capsules.com\/au\/videos\/<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” title=”How much coffee can I put into the capsule?”][vc_column_text]We created a manual dispenser to help you in case you don\u2019t know how much coffee goes into a capsule. Our advice is to fill it until the coffee is level with the edge of the capsule. Depending on the pressure you put on the coffee and the kind of filter you use, the coffee will be lighter or stronger.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Is your capsule easy to use? Is it immediate?”][vc_column_text]As with all the actions we now perform automatically, like riding a bike, a little practice is needed to learn how to use our capsule well and without problems.<\/p>\n

We prepared a \u00a0video<\/a> to show you how it\u2019s done, in less than two minutes.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How often do I need to replace the gaskets sold alongside the capsules?”][vc_column_text]The gaskets are guaranteed to last for a lifetime, but in case you lose them, there are some spare gaskets in each of our packages. In case you need more, you can always write to us.[\/vc_column_text][\/toggle][toggle color=”Default” title=”Where can I buy the gaskets?”][vc_column_text]The gaskets are sold alongside the capsule. If you use the capsule correctly, the gaskets will last very long. They are made out of certified food grade silicone.[\/vc_column_text][\/toggle][toggle color=”Default” title=”With which machines is the capsule compatible?”][vc_column_text]Pixie, Inissia, Essenza, Essenza Mini, Lattissima, U, Citiz, Expert, Prodigio, Maestria, Creatista e Kitchen Aid: do you have one of these models? If you don\u2019t remember the name of the machine you own, watch this compatibility video.<\/a><\/p>\n

In our shop<\/a> we specify the compatibility of every product with our machines and their names, so you can\u2019t go wrong![\/vc_column_text][\/toggle][toggle color=”Default” title=”Which coffee can I use? With which filter?”][vc_column_text]The compatible capsules\u00a0 WayCap have a specific, tailored filter. If the coffee is finely ground, use the filter with more slits, if the coffee has a coarser grind, use the one with less slits. You can watch this explanatory video<\/a> on the matter.[\/vc_column_text][\/toggle][toggle color=”Default” title=”What can I do if have 6 people for dinner?”][vc_column_text]It takes more or less 40 seconds to fill a capsule, and with more experience the time decreases to around 20 seconds. You won\u2019t risk burning your coffee while chatting and you\u2019ll get the perfect, creamy coffee you want.[\/vc_column_text][\/toggle][toggle color=”Default” title=”The coffee comes out watery: what can I do?”][vc_column_text]To help you solve this problem we\u2019ve made a video<\/a>.[\/vc_column_text][\/toggle][toggle color=”Default” title=”How do I clean the capsule?”][vc_column_text]Remove the coffee with our \u2018scovolino\u2019 (cleaning stick) or with the teaspoon handle, then wash the capsule under running water.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” bottom_padding=”100″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1524497020679{padding-bottom: 20px !important;}”]\n

Your questions about how to purchase and how to return the products <\/b><\/h2>\n[\/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Do you sell your products offline, too? Where can I find them?”][vc_column_text]You can find our products on our online shop or at our qualified dealers:<\/p>\n

For Italy:<\/p>\n